The QLD Maroons Shop has a genuine commitment to our members & fans - whether you're at a series game, or online, shopping at QLD Maroons Shop will be an amazing customer experience.

We are committed to industry excellence with customer satisfaction as an integral part of this commitment. We understand that returns may be required in any retail environment.

If you are not satisfied with your purchase, you may return or exchange providing the following is met (the following conditions do not apply to faulty items):

  • Original proof of purchase is supplied
    • online order confirmation
    • original register receipt (electronic or photograph will be accepted) 
    • return / exchange / gift receipt
    • bank statement (if a receipt can't be provided)
  • Item(s) are in unworn, unused and in its original condition all with swing tags still attached
  • Item(s) are returned within 30 days of purchase
  • Item(s) are purchased at full price (no sale items, all sales are final)

 

To lodge a returnclick here to downland the Returns Form and follow the instructions.

For assistance, feel free to contact us on 1800 290 614 or alternatively maroonsshop@iscsport.com

 

Important Information

Unless goods are faulty or have a major defect problem (see below) the following will apply: 

  • If items are returned after our 30 days return policy, we will not be able to accept your return. A refund will not be processed and/or credited to your account
  • Customised items are final and cannot be exchanged or refunded under any circumstances
  • We do not offer refunds on memorabilia or online auction items as these purchases are final once payment has been made
  • A full priced item may be exchanged for an alternative size of the same garment or for an item that is of equal or less dollar value - subject to size and stock availability
  • All sale items are final. These purchases are non-refundable and not valid for exchange under any circumstances
  • Due to sanitary reasons, swimwear cannot be returned under any circumstances
  • Bundle offers - all items must also be returned or the value of the unreturned items will be deducted from any available refund
  • Gift cards & promotion codes - once a certain dollar value is either partially or completely redeemed, the value cannot be returned under any circumstances

  

Faulty Item

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please email us at maroonsshop@iscsport.com.

Please NotePlease provide a photo showing the fault or defect, which will speed up the returns process for you. It may be necessary for us to send your goods to the manufacturer for it to be assessed within a reasonable period of time.

 

  • Major Fault: with the item, you may choose a refund or exchange
  • Minor Fault: we may repair the item if possible (or at our discretion, we may replace the item or issue a full refund)

 

 

When will you receive your refund?

Returns depend on the shipping provider you select. We recommend that you send your returns via shipping provider that offers online tracking, as we do not take responsibility for returns that are lost in transit before reaching us. 

Refund requests will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 2-3 business days.

Once the return has been approved, please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the credit card supplier. Refunds are processed to your original payment account used. 

 

Returns In-Store

If you've made a purchase online using Afterpay, this can only be processed by our Online Customer Support team. A refund or exchange cannot be processed in-store. 

Contact us on 1800 290 614 or alternatively maroonsshop@iscsport.com