Frequently Asked Questions

Shipping

When will I receive my order?

Please see our Shipping page for more information. 

Do you ship internationally?

We ship to most countries. To calculate your shipping fees, enter your country and postcode into the 'Delivery options' area in your Cart before proceeding to the Checkout page. Please see our Shipping page for more information.

My Account

How do I create an account?

To create an account, simply click 'Login / Register' from the top of the website, and click 'Create a new account', or click here.

I've forgotten my password, how can I reset it?

To reset your password, select 'Forgot your password?' from the login page and follow the prompts.

How do I update my details?

Get in touch with us via the enquiry form and our Customer Care team will be able to assist with updating your information.

How do I review my previous orders?

You can view your previous orders by logging into the shop with your account details.


Please note you will not be able to view your Ticketed Membership or NRL Hospitality orders here. If you require further details, please get in touch with us via the enquiry form.

Is Afterpay available on Equipment Hub?

Yes, Afterpay is available as a payment method on Equipment Hub.

Returns

How do I return an item?

Please refer to our Returns Policy.

Do you offer exchanges?

We do not offer exchanges across Maroons Shop, however if you find your item/s are not quite right, please follow the Returns Process. If your item/s meet the requirements, you can expect to receive a refund back into your account within 5-10 business days after your return has been received by our Customer Care team.

Payment Methods

What payment types do you accept?

We accept the following payment methods:

  • Debit and Credit Cards (including VISA, MasterCard and American Express) via Stripe
  • Afterpay
  • PayPal
  • Maroons Shop Gift Cards


Please note, Afterpay and Gift Cards are not available for selected Ticketed Memberships and Hospitality products. 

How secure is this site?

We place huge importance on the security of our site. All transactions, from signing up to your account, to making a payment, are encrypted using an SSL Certificate to secure all your confidential information via GoDaddy.

For added security, we pass the payment handling to Level 1 PCI DSS Compliant payment gateways such as PayPal, Stripe and Afterpay. We want to give you peace of mind that your transactions are handled securely 24/7. Your credit card information is not stored on our servers at any time.

How do I use a discount code?

Add your items to your cart, then click 'Next step' to be taken to your shopping cart. Enter your code in the 'discount code' box and hit 'apply'. Your discount will automatically be applied to your order.

The discount code box can be used for promotional, member and club discounts.

I'm having trouble applying a discount code or gift card to my purchase. What can I do?

Please check that your purchase meets the Terms & Conditions listed on your discount code and/or gift card.

This may include:

  • Minimum spend amount
  • Expiry date
  • Brand, product or sale exclusions

Discount codes and gift cards are case sensitive so please enter the exact code at checkout. If you’re still having troubles, contact us via the enquiry form.

Can I use multiple discount codes?

No, you can only redeem one discount per order.

Shop FAQs

Can I cancel or change my order?

If you wish to cancel or make changes to your order, please contact our Customer Care team via the enquiry form as soon as possible. 

Once an order has been dispatched unfortunately it cannot be changed or cancelled. Item/s must instead be returned as outlined in the Returns Policy and a new order placed.

Do you have sizing information?

Yes, you are able to view the sizing information within the product page for the item you are viewing, or you can visit all of our Size Charts here.

How do I order a personalised jersey?

1. Once on the Jersey product page, select your size and click 'personalise your jersey' to open the personalisation generator

2. Select the personalisation design you would like from the left hand thumbnails (Name or Number)

3. Enter your personalised name/number in the print area/s and click the 'Generate' button. To personalise with a name and number, please generate the name design first, then the number design to add both to your chosen jersey.

4. Once happy with the design, tick the 'I acknowledge the following items' checkbox and click 'Add personalisation'

5. Select 'Add to cart' to add your personalised jersey order to your Cart and checkout

Please note: If you are ordering more than one (1) personalised jersey, please ensure you click the 'CLEAR PERSONALISATION' button to reset the personalisation generator.

Can I change or return my personalised jersey?

No changes can be made to personalised items after an order is placed.

We do not offer refunds on personalised items for incorrect sizing, incorrect name or number, or change of mind.

If you believe your item is faulty, not of acceptable quality or does not match the personalisation requirements provided please contact us via the enquiry form. Please note we are not able to offer refunds where an item has been damaged due to abnormal use or misuse.


How long will my personalised jersey take to ship?

Please allow an additional 5-7 business days for personalised items to be dispatched outside of our standard delivery timeframes.

If your order included additional non-personalised items, you will receive these all in the same package.

Can I purchase a Maroons Shop Gift Card?

Absolutely! Maroons Shop offers online Gift Cards which are perfect way that special QLDER in your life. 

Simply purchase online and enter the recipients details for the Gift Card to be sent straight away.  It'll be active and ready to go as soon as it arrives. 

Please note, Gift Cards are available for use online only. 

Is there a store I can visit?

No, Maroons Shop is an online only retailer.

To find the perfect fit for your items, view our Size Charts.

Membership FAQs

How do I redeem my Maroons Shop Member Discount?

All 2024 members are entitled to receive a discount of 10% off* apparel at MaroonsShop.com

Members will receive their discount code via email.

*This discount cannot be used in conjunction with any other promotion or discount code and applies to full priced merchandise only. Sale items, Gift Cards, Memorabilia, Auction items, Hospitality products, Equipment Hub products and  Memberships purchased through MaroonsShop.com are excluded from the 10% Member discount.

The member discount must be applied to your cart before checking out. Alternatively, if you are purchasing a Loyal Maroon Membership through MaroonsShop.com, the 10% discount will automatically be deducted to any other items you are purchasing through the checkout at the same time.

How do I redeem my Maroons Shop Gift Card?

Some members are entitled to receive a Gift Card which can be deducted from your order at Checkout.

As part of some package inclusions, members may receive a Gift Card. 

To redeem your Gift Card, simply enter the unique Gift Card code on your Digital Gift Card at checkout in the Gift Card Code box.

Please note, Gift Cards cannot be redeemed for cash.

For full Gift Card T&’C’s visit MaroonShop.com.

What are the benefits of being a member?

  • 10% off* apparel at MaroonsShop.com
  • Year-round Maroons insider content, team news and updates
  • Exclusive member offers, events and competitions
  • Priority access to tickets for NRL games

Click here to sign up now

When are memberships on sale?

Game II Ticketed Memberships are on sale now. Game I & III will go on sale in early 2024. Keep an eye on emails for full details once on sale dates are confirmed. 

Supporter Membership are on sale now

When will I receive my Membership pack and tickets?

The delivery date of your Membership will depend on the type of Membership you have purchased.

Supporter Memberships

  • Memberships will receive their digital member card and digital gift voucher within 1-2 weeks of purchase. 
  • Membership merchandise will be delivered by March 2024. 

Ticketed Memberships

  • Ticketed Memberships will receive their digital member card and digital gift voucher within 1-2 weeks of purchase. 
  • Membership merchandise will be delivered by March 2024. 
  • Game day tickets will be held for delivery until May 2024. Please note tickets to the game will be emailed to you directly from Ticketek. Ticket delivery will be facilitated by Ticketek based on the delivery method selected at time of purchase (mobile ticket via SMS or print at home ticket via PDF in email).

Can I purchase the Membership as a gift?

Ticketed Memberships

Yes, you can purchase a Ticketed Membership as a gift. To ensure you are seated together, you will need to purchase the gift ticket/s in the same transaction as any tickets you want to be seated together. Ticketed Membership merchandise and tickets will be distributed direct to the purchaser. Once the Membership Numbers are received by the individual the attendee can register their details to ensure they receive the full membership benefits by visiting MaroonsShop.com/register-your-membership-number


Supporter Memberships

Yes, to purchase a Non-Ticketed Membership as a gift, simply fill out the details of the person you are purchasing for, including the email address you would like it sent to. Please note: a welcome email will be sent to the email address listed within one-two weeks of purchase. 

Where do I find my Membership number?

Your Membership number is detailed on your digital Membership  card and will also be emailed to you following Membership purchase. 

A unique member number will be provided each year, and for each membership purchased, so your 2024 Membership number may be different from your 2023 Membership number.

Make sure to register your member number to ensure you receive access to member benefits via email.

I purchased Ticketed Memberships for myself and others. Can they access Member benefits too?

Yes. As the purchaser, you will receive the membership tickets and membership numbers for all membership items that have been purchased. The Membership numbers will be sent via email within 1-2 weeks of purchasing and will also be printed on your digital membership cards.

Each person attending can then register their card number by visiting MaroonsShop.com. By registering all membership package holders, everyone will be kept up to date with the latest membership news, ticketing offers and other benefits.

Can I sell my tickets online if I am unable to attend the game?

No, as per the Terms and Conditions agreed to at the time of purchase. Ticketed Memberships cannot be on-sold via the internet or at a premium.

The sale of the ticket gives the purchaser a transferable, but conditional licence for admission to the specified match. The licence may be terminated if the purchaser or any subsequent transferee (a) Resells this ticket at a premium; (b) Resells this ticket through a broker or agent; (c) Advertises or offers this ticket for resale on the internet or in any other medium; (d) Uses this ticket for advertising, promotion or other commercial purpose (including competitions or trade promotions), fundraising or to enhance the demand for other goods or services; without the prior, written permission of the NRL and/or the QRL. The NRL and the QRL has the right to deny admission if the licence has been terminated. Ticket scalping is an offence under consumer law in Australia and may incur the below penalties should this matter be referred to the police. Sellers of scalped tickets face a maximum fine of 20 penalty units or $2200. Buyers of scalped tickets face a maximum fine of 5 penalty units or $550.

All ticket purchasers are bound by the NRL Terms and Conditions, and to the terms of ticket sale with Ticketek found at ticketek.com.au, or Ticketmaster found at Ticketmaster.com.au

Hospitality FAQs

When will I receive my hospitality or event tickets?

State of Origin hospitality tickets are dispatched directly to your provided email address as electronic ezy-tickets approximately two weeks prior to the event.

For QLD Maroons events including the QLD Maroons Long Lunch or the QLD Maroons Fan Day Luncheon, you will not receive physical tickets. Please retain your booking confirmation as proof of purchase and your name will be at the door upon entry on event day.

How do I arrange catering for my suite or box at the State of Origin series?

Once payment has been received and your corporate hospitality facility has been confirmed, the caterers at Suncorp Stadium, The O’Brien Group will contact you directly and provide you with menus and all catering options and order forms. Payment for catering will be taken directly by the O’Brien Group. Our friendly team will let you know if catering is included in your suite, box or hospitality experience at the time of booking for interstate State of Origin matches.

Please contact us via the enquiry form for more information about catering options at our other hospitality events. 

When can I access my hospitality facility on match day?

Generally, hospitality commences 2-hours prior to the advertised kick-off of the main match fixture. Prior to each match along with your tickets, you will also be sent an electronic match and hospitality schedule with specific timings and entry instructions.

Are children under the age of 18 permitted?

Yes, children are permitted entry to hospitality facilities. Please note, if you wish to bring along your child and they are over the age of 3 they will be required to utilise a full match ticket. All minors under the age of 18 must be accompanied by a parent or guardian.

Is there disability access to State of Origin hospitality facilities?

Yes, please let us know at the time of booking if you require access for wheelchairs or other medical conditions and we can make appropriate arrangements.

Can I cancel my State of Origin hospitality booking?

Once the QRL has received full payment of the hospitality booking we are unable to refund monies paid due to change of mind. Please carefully read the terms and conditions listed on each booking form. Should Australian Government restrictions no longer allow the match to proceed or other unforeseen circumstances occur, the QRL will contact you directly with cancellation information.

Can I cancel my event tickets?

The QRL does not offer a refund for change-of-mind purchases. Refunds are only available when an event has been cancelled or rescheduled. 

What is the dress code for hospitality at State of Origin matches or QLD Maroons events?

NRL Corporate Hospitality areas operate on a smart casual dress code. All guests are required to adhere to this and dress appropriately. Please note jerseys are permitted.

Dress codes for QRL Events may vary from event to event. Please keep an eye out for guest information sent out in the week prior to the event, or contact us directly via the enquiry form if you’d like further information.

Can I use State of Origin hospitality packages as a sales incentive or trade promotion?

In accordance with the NRL’s ticketing terms and conditions, tickets and hospitality packages must not be used in above-the-line promotions to increase demand for other goods and services in the market.

This includes website, print and other media, social media or other marketing use. 

What happens if I lose or misplace my tickets?

If you happen to misplace your ticket or you believe it has been stolen, please contact us via the enquiry form.

I am a member of the QLD Maroons, do I receive a discount on State of Origin hospitality?

No, unfortunately members do not receive discounts on State of Origin hospitality facilities. 

Can I use my Shop or Membership gift card on State of Origin Hospitality?

No, unfortunately gift cards are not able to be redeemed for State of Origin hospitality facilities or experiences.

Equipment FAQs

How can I access my Equipment Hub Club Discount?

All registered clubs, leagues and associations across QLD eligible for the discount were sent an official email at the beginning of the season. Please talk to your club, league or association representative to access your discount.

How do I use my Club Discount?

Enter your code in the ‘Discount Code’ section at the checkout to receive your club discount.

How much will delivery be?

All orders are dispatched via our Standard Shipping service. The cost for this service commences at $12 and can vary based on the total weight of the items in your purchase.

Please see our Shipping page for more information.

All or part of my order is missing, what should I do?

Contact our Customer Care team via the enquiry form as soon as possible.

Can I refund my faulty product?

Equipment Hub aims to provide the highest quality equipment. However, if you find your item/s are not quite right, please follow our Returns ProcessIf your item/s meet the requirements, you can expect to receive a refund back into your account within 5-10 business days after your return has been received by our Customer Care team.

My product is the wrong size, can I exchange it?

We do not offer exchanges across Maroons Shop, however if you find your item/s are not quite right, please follow the Returns Process. If your item/s meet the requirements, you can expect to receive a refund back into your account within 5-10 business days after your return has been received by our Customer Care team.

Can I use my Maroon Shop Gift Card on Equipment Hub?

Yes, Maroon Shop Gift Cards are also redeemable on Equipment Hub.

I am a Maroon Member, can I receive a discount on Equipment Hub?

No, only registered QLD clubs, leagues and associations will receive discount pricing on Equipment Hub.

Can I pay via invoice when I order equipment products?

Yes you can. When ordering equipment from Maroons Shop you are given the option to pay via invoice.  If you select this payment method you will receive an invoice to the email address provided upon checkout.  The invoice will list the bank account and request that the money owed for the purchase be paid within 5 working days via a bank transfer.  It is important to  use your order number as the reference number.  Once the payment is received the order will be fulfilled.  Stock will not be held until payment is received.   If you have any questions regarding the invoice process please contact customercare@marooonsshop.com 

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