ORDER BEFORE 12 DECEMBER FOR PRE-CHRISTMAS DELIVERY

This website uses cookies to ensure you get the best experience on our website.

Promotions

How can I be given the heads up on all updates?

Sign up to our newsletter via our homepage and simply enter your email address, that's it. You'll be the first to receive all our latest offers, news and competitions.

How often are promotions run on the web store?

We run promotions all year round. Make sure you sign up to our newsletter to be notified of great sales and offers.

Payment Methods

How do I pay for an item I won through an auction?

If you're the winning bidder of an auction item, you'll be sent an email notification that will prompt you to pay for the item. Your winning bid will be the dollar amount you'll be required to pay.

Click on the link included in the email and follow the below steps:

  1. Add the item to your cart
  2. Enter your contact & delivery details
  3. Be sure to log into your account
  4. Select your preferred payment method Credit / Debit Card - will require the full dollar amount in one transaction

What payment types do you accept?

  • Credit Cards (including VISA, MasterCard and American Express)
  • Debit Cards
  • Paypal
  • E-Gift Cards
  • Discount codes

How secure is this site?

We place huge importance on the security of our site. All transactions, from signing up to your account, to making a payment, are encrypted using an SSL Certificate to secure all your confidential information via GoDaddy.

For added security, we pass the payment handling to Level 1 PCI DSS Compliant payment gateways such as Stripe and PayPal. We want to give you peace of mind that your transactions are handled securely 24/7. Your credit card information is not stored on our servers at any time.

How do I use a coupon or promo code?

Apply your coupon or promo code on the checkout page for it to be reflected onto your account prior to payment.

I'm having trouble applying a voucher to my purchase. What can I do?

Please check that your purchase meets the Terms & Conditions listed on your voucher.

This may include:

  • Minimum spend amount
  • Expiry date
  • Brand, product or sale exclusions

Voucher codes are case sensitive so please enter the exact code at checkout. If you’re still having troubles, contact us via maroonsshop@qrl.com.au

Shipping

When will I receive my order?

If ordered prior to 11am on weekdays, we will endeavour to ship your order that day. Please note that during peak times, dispatch time may vary by up to 48 hours. Delivery can take up to 5 business days via Australia Post Standard Service. If you have requested delivery to a regional area within Australia, please allow 5-8 business days for standard delivery. We cannot guarantee any firm delivery dates during peak periods, for example end of year sale and Christmas. See our Shipping page for more information. 

Do you ship internationally?

Yes we do. See our Shipping page for more information.

When will I receive my 'Pre-Order' item?

Pre-order timelines can vary however, a date will always be specified on the product page prior to placing an order. This will advise what date your order will leave our warehouse for delivery. Special event items are most commonly place on pre-order.

Can I take advantage of the Free Shipping Offer?

Absolutely! We’re happy to offer free shipping on orders over $180 Australia-wide, excluding all online auction items. We reserve the right to end or change the free shipping offer at any time. Freight carriers and charges are subject to change.

Can I cancel an order?

If you wish to cancel your order please contact our Customer Service team by phone (07) 3367 6286 or email us at maroonsshop@qrl.com.auas soon as you can. 

Please be aware that any orders made before 11am will be processed on the same business day, so you must notify us before this time should you wish to cancel your order. 

 Once an order has been dispatched unfortunately it cannot be cancelled and the item must instead be returned. For more information, refer to Return & Exchanges.

Shop FAQs

I'm a member, how do I redeem my Maroons Shop Member Discount?

Members are entitled to a 10% discount off full priced items. To redeem member pricing, enter the discount code provided in your member welcome email and printed on your member card to your Cart.

Please note, the 10% discount cannot be used in conjunction with any other promotion or discount, and cannot applied to sale items, online auction items, memorabilia items, Gift Cards or the 2020 Members Hoody.


Can I place an item on hold or lay-by for purchase at a later date?

No, we do not offer a hold or lay-by service. Items must be ordered and paid for immediately.

How do I order online?

Add your selected products to the shopping cart and proceed to checkout.

If you wish to remove an item from your shopping cart simply click the delete button in your shopping cart. If you wish to edit an item in your cart, this can be done on your cart.

Once you are ready to finalise your order, click the checkout button.

The item I want is sold out. Will you get more in?

Generally we will only show items that are available in stock. Should an item be ordered and we have no stock available we will notify you when stock will be arriving and place your item on back order. If you do not want to wait we will cancel the item on your instruction.

With some special products we may take forward orders, however delivery details will be advised at the time you place your order.

Please contact us regarding any particular item you would like, including size and colour, and we will let you know if we are able to source it for you.

Do you have sizing information?

Yes, you are able to view the sizing information within the product page for the item you are viewing, or you can visit all of our Size Charts here.

I'm a member, how do I redeem my Maroons Shop Gift Card?

Some Maroon Members are entitled to receive a Gift Card which can be deducted from your order at Checkout.

As part of some package inclusions, members may recieve a $15 or $30 one-off Gift Card. Mighty Maroon members receive a $15 Gift Card; and Platinum and Diamond members are receive a $30 Gift Card as part of the package inclusions. This Gift Card is a physical card that is printed in your member pack that is posted out to you.

To redeem your Gift Card, simply enter the unique Gift Card code printed on the reverse side of your Gift Card at checkout.

Please note, Gift Cards cannot be redeemed for cash.

If you are require assistance, please contact us.


The item I want is sold out. Will you get more in?

Generally we will only show items that are available in stock. Should an item be ordered and we have no stock available we will notify you when stock will be arriving and place your item on back order. If you do not want to wait we will cancel the item on your instruction.

With some special products we may take forward orders, however delivery details will be advised at the time you place your order.

Please contact us regarding any particular item you would like, including size and colour, and we will let you know if we are able to source it for you.

Returns & Exchanges

How do I return an item?

Please refer to our Returns & Exchanges Policy.

My garment does not fit, can I exchange it?

We accept the exchange of garments for different sizes within 30 days, as long as the product is returned to us in its original condition, unworn with the tag still attached, and is not personalised. 

For more information, please visit our Returns & Exchanges Policy.

When will I receive my refund?

After we have received your items, please allow up to 14 business days for your refund to process back into your account. Once the return has been approved, the time taken for you to receive your refund can vary depending on the payment provider.

For more information, please visit our Returns & Exchanges Policy.

My Accounts

How do I create an account?

To create an account, simply click 'Login / Register' from the top of the website, and click 'Create a new account', or click here.

How do I review my previous orders?

You can view your previous orders by logging into the shop with your account details.

I've forgotten my password, how can I reset it?

To reset your password, select 'Forgot your password?' from the Login page and follow the prompts.

Auctions

If the auction winner doesn't pay, can I claim purchase the item?

In the event a winner fails to pay within 72 hours, once the auction has closed, the second place bidder will be contacted (via email & phone) for their chance to claim and purchase the auction item.

If the second place bidder doesn't want to claim the auction item, preference will then be shown to the next placed bidder.

The auction item can only be purchased by paying the winning bid dollar amount.

Can I cancel my bid?

No, all placed bids are final and cannot be withdrawn at any time.

Can I receive members pricing on an auction item?

Members pricing cannot be applied to any online auction item, at any time.

How do I pay for an item I won through an auction?

If you're the winning bidder of an auction item, you'll be sent an email notification that will prompt you to pay for the item. Your winning bid will be the dollar amount you'll be required to pay.

Click on the link included in the email and follow the below steps:

  1. Add the item to your cart
  2. Enter your contact & delivery details
  3. Be sure to log into your account
  4. Select your preferred payment method
  5. Place your order

You will then be provided tracking details from the club once the item has been posted out.

How will I know if I'm the highest bidder?

You will receive an email confirmation every time:

  • You place a bid on any auction item If you're the highest bidder, at any point during the auction
  • If you've been outbid by another bidder, that prompts you to place a counter bid to become the highest bidder 
  • If you're the winning bidder once the auction ends.

If the auction winner doesn't pay, can I claim purchase the item?

In the event a winner fails to pay within 72 hours, once the auction has closed, the second place bidder will be contacted (via email & phone) for their chance to claim and purchase the auction item.

If the second place bidder doesn't want to claim the auction item, preference will then be shown to the next placed bidder.

The auction item can only be purchased by paying the winning bid dollar amount.

What happens if I don't pay?

Bidders who win an auction and fail to make payment will be blacklisted from bidding in future auctions to protect the interests of genuine bidders.

What happens if I'm the winner of an auction item?

If you're a successful bidder in an auction, you will be notified via email. Payment for the item must be made within 72 hours once the auction has closed. If payment has not been received by this deadline, the auction item will be offered to second highest bidder.

When can I expect delivery for an auction item?

Please allow up to 4 weeks for delivery, once the auction has ended. Delivery times may vary depending on whether a player needs to sign the item, packaging requirements and we’re awaiting tracking details to provide you.

Tracking details will be emailed to all auction winners once the item has been posted out to their nominated delivery address.

Subscribe to hear from the Queensland Maroons latest news & offers