Terms and Conditions
By accessing or using the Maroons Shop ("this website"), you acknowledge that you have read and understood and agree to be bound by the following terms and conditions (as amended from time to time) which form a legally binding contract between you and QRL.
If you don't agree to these terms and conditions, please do not use this website. For any queries or assistance, please contact us at email@example.com
Use of This Website
You acknowledge and agree that this website and its contents are only intended for your own personal, non-commercial use and you may only download, print or use content for this purpose.
You may only use this website for lawful purposes and must not use it in a way that violates the rights of any third party.
Unless you have prior consent, you must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep-link into this website.
We reserve the right to set pricing across this website and subject to change at any given time. Sale pricing is final and any further discounts (for example, member pricing and promotion codes) cannot be applied against sale item purchases.
Intellectual Property Rights
The copyright, trademarks and other intellectual rights contained within this website are owned by or are licensed to QRL.
Except as expressly authorised, you may not reproduce, perform, create derivative works from, republish, upload, edit, post, transmit, or distribute in any way whatsoever, any materials from this website without prior written permission from ISC.
Third Party Websites
This website may contain links to third-party websites. QRL is not responsible for the condition or content of websites that are not under QRL control. You access those websites and/or use their products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by QRL of those websites or the products or services provided on those websites.
You must not link any third-party website to this website without QRL prior written consent.
Damage to Computer or Other Device
We will take reasonable care in ensuring that our website is free from viruses or other dangerous content, however, cannot guarantee that use of this website will not cause damage to your computer or other devices. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely.
Password and Account Security
It is your responsibility in maintaining the confidentiality of your password and account and all activities that take place under your password or account. If you will be using a shared computer, ensure that you log out of your account at the end of each session.
If you believe that there has been a security breach or misuse of your password or account, please let us know immediately. QRL will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.
This website may be accessed throughout Australia and overseas. QRL makes no representations that the content of this website complies with the laws (including intellectual property laws) of any country outside Australia. If you access this website from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the website.
In addition, note that we may not be permitted to supply certain products to customers outside of Australia.
By law, we cannot sell certain products (such as alcohol) to persons under the age stated on the product. When you order these products online, you are confirming that you are of the legal age and that the information you have provided us is true and accurate.
When placing information onto our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time.
We have the right to amend any typographical errors, inaccuracies or oversights in the information contained on this website and to correct or update content or cancel orders at any time without prior notice. Please note that this also applies to orders that have been submitted.
In addition, images showing textures, appearances and colours of our products will vary depending on your monitor and computer equipment. We cannot guarantee that the product images are an exact representation of the actual products.
Rejection of Orders
We reserve the right to reject an order for any reason, including without limitation where:
- A product is unavailable;
- There was an error in the price, image or product description;
- The customer does not meet age requirements;
- We are not permitted to supply the product to a customer outside Australia;
- There was an error in your order; and
We also have the right to limit the sale of products to reasonable or normal quantities. When an order is rejected, we will refund in full all amounts you have paid in respect of the rejected order.
All bids placed are final and cannot be withdrawn, at any time.
If you are a successful winner of an auction item, you will be notified via email once the auction ends. All successful winners must make payment for the item within 72 hours of the auction ending. If payment is not received by this deadline, the auction item will be offered to the second highest bidder.
Bidders who win an auction and fail to make payment will be blacklisted from bidding in future auctions to protect the interests of genuine bidders. Delivery of auction items can take up to 4 weeks, once the auction ends.
If ordered prior to 11am weekdays, we will endeavour to ship your order that day. Please note that during peak times, dispatch time may vary by up to 48 hours. In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay please respond to any email/phone call from our Customer Service team.
Tracking advice will be sent to your email once your order has been despatched. We use Australia Post to ship all orders within Australia and selected countries internationally. All Australian online orders over $180 automatically qualify for free standard shipping - excludes memorabilia, auction and luggage purchases.
We reserve the right to change, at any time, any international shipping charges advertised online. Any additional shipping, import, VAT, tariffs, taxes, duty and/or customs charges linked to an international delivery are not included in product prices and are to be paid at the customer's expense.
We accept no responsibility for deliveries made to incorrect or incomplete addresses provided by customers.
We reserve the right to immediately suspend, terminate or limit your access to this website for any reason in our absolute discretion. We will not accept responsibility if your access to this website is unavailable for any reason.
You use this website at your own discretion and risk. QRL makes no representations or warranties of any kind, express or implied as to the operation of this website or the information, content, materials or products included on this website, except as otherwise provided under applicable laws.
Neither QRL nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable in any way whatsoever (including for negligence) for any loss, damage (including incidental, special or consequential damages), costs or expenses suffered, arising out of, or in any way connected with this website or any of its content.
All warranties, conditions and representations (whether express or implied) are hereby excluded to the extent permitted by law.
You agree to indemnify QRL for any loss, damage or cost it suffers or incurs as a result of any breach by you of these terms and conditions.
These terms and conditions are governed by and construed in accordance with the laws of the State of Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts of Queensland.
QRL may, in its absolute discretion, modify or amend these terms and conditions at any time without providing you with prior notice. If we do so, the updated terms and conditions will be published on this website and the modifications will be immediately binding upon you. For any queries or assistance, please contact us at firstname.lastname@example.org or 07 3367 6000.
Purchasing or using a Maroons Shop e-Gift Card means that you accept the terms and conditions of this agreement.
If you let another person use your Maroons Shop e-Gift Card, you must tell them that they will be bound by these terms and conditions.
- No further discounts can be applied when purchasing a Maroons Shop e-Gift Card
- Recipients will receive an email that will include a unique gift card code. This code is active once received and can be applied to any order
- The Maroons Shop e-Gift Card Sender will receive an email notification once the order is completed
- Customers have the ability to either apply the full or partial dollar value of their gift card to an order
- To find out the remaining balance of a Maroons Shop e-Gift Card, simply log into Your Account. Click on the Gift Card tab and enter your unique gift card code. Select the check status and balance button
- Maroons Shop e-Gift Cards are only redeemable online via maroonsshop.com
- Maroons Shop e-Gift Cards have no end date to be used
- Maroons Shop e-Gift Card values are limited to the following price points: $15, $30, $50, $80, $100, $150, $200 and $300
- Maroons Shop e-Gift Card code is restricted to one (1) use, per order.
Physical Membership Gift Card
When purchasing a 2020 Maroon Membership, your membership pack may included either of the below:
- $30 gift card for Diamond and Platinum Members
- $15 gift card for Mighty Maroon Members
The above gift cards feature a unique promo code that can be redeemed by entering your unique promo code in the 'Discount Codes' section via the shopping cart or checkout page, to apply against your order.
No further discounts apply and gift cards are restricted to one (1) use, per order. Gift cards cannot be redeemed for cash or store credit under any circumstance.
Returns & Exchanges
If you are not satisfied with your purchase, you may return or exchange providing the following is met (the following conditions do not apply to faulty items):
- A receipt of proof of purchase is provided
- online order confirmation
- original register receipt (electronic or photograph will be accepted)
- return / exchange / gift receipt
- bank statement (if a receipt can't be provided)
- Item(s) are in unworn, unused and in its original condition all with swing tags still attached
- Item(s) are returned within 30 days of purchase
- Item(s) are purchased at full price (no sale items, all sales are final)
- Item(s) must be in the original packaging which must be in original condition
Maroons Shop reserves the right to deny a return or exchange if the above conditions are not met.
If a customer changes their mind, or decides they do not like the goods, no refund will be issues.
Refunds will be returned to the payment provider the order was originally processes with. Once your returned items have been received, please allow 3-7 additional business days for the refund to process back into your accounts.
The full returns policy can be viewed on the Returns & Exchanges page, available here.
No changes can be made to personalised items after an order is placed.
Personalised items are final and cannot be exchanged or refunded.
Next day delivery is unavailable on personalised items.
If your order includes a personalised item, please allow an additional 5-7 business days for delivery outside of our standard delivery timeframes.
If you ordered additional non-personalised items, you will receive these all in the same package.