Shipping
Below is a guide of delivery times and cost for online orders. This includes a combination of processing/handling and estimated shipping times.
Please note shipping costs will not be refunded when returning an order.
Christmas Delivery Cut-Off:
Christmas Delivery cut-off for guaranteed delivery by Christmas was Friday, 8th December.
Orders can continued to be placed after this date, however we cannot guarantee their delivery in time for Christmas as the Australia Post network may experience delays which might cause packages to arrive late.
Domestic Shipping
Orders may take a longer than usual to arrive as a result of delays in the Australia Post network. Visit the Australia Post: Coronavirus Delays page for the latest updates on delivery timings. Please allow a minimum of 7-10 additional business days to the standard delivery timeframe during this time.
The cost for domestic postage is a flat rate of $12 for orders under 1kg (up to approx. 3 items), $17 for orders between over 1kg and $2 for each additional kg after. We accept no responsibility for deliveries made to incorrect or incomplete addresses provided by customers.
International Shipping
Orders may take a longer than usual to arrive as a result of delays within postal networks worldwide. Unfortunately we are unable to provide estimated timeframes for delivery.
To calculate your shipping fees, enter your country and postcode into the 'Delivery options' area in your Cart before proceeding to the Checkout page.
We reserve the right to change, at any time, any international shipping charges advertised online.
If an international parcel is returned back to us, the order will be cancelled and a refund will be issued for the value of the products ordered. We are unable to resend parcels that have been returned back to us. We accept no responsibility for deliveries made to incorrect or incomplete addresses provided by customers.
Each individual country has different customs and duties charges. It is the responsibility of the receiver to pay for these charges. Product may not be released by the relevant local authority until these charges are paid.
Please note: Some countries are not currently accepting Australia Post deliveries due to COVID-19 restrictions, including Papua New Guinea.
Personalised Items
If your order includes a personalised item, please allow an additional 5-7 business days for delivery outside of our standard delivery timeframes. If your order included additional non-personalised items, you will receive these all in the same package.
Tracking
When your order is dispatched you will receive an e-mail with tracking details to follow the progress of your order.
Memberships
- Loyal Maroon memberships are digital only and no merchandise will be posted for this membership type in 2023.
- Premium ticketed membership packs will be posted from March 2023. When your order is dispatched you will receive an e-mail with tracking details to follow the progress of your order.
- Non-ticketed membership options will be posted from March 2023.
- Digital membership inclusions will be emailed directly to members within one week of purchase commencing December 2022.
- Cowboys Maroon merchandise packs will be posted out directly from the Cowboys commencing March 2023.
- Tickets as part of the ticketed membership packages will be distributed from Ticketek later in 2023. Exact dates will be published on the Ticketek event pages for State of Origin.