Shipping

Below is a guide of delivery times and cost for online orders. This includes a combination of processing/handling and estimated shipping times. 

Please note shipping costs will not be refunded when returning an order. 

Domestic Shipping

Please allow a minimum of 7-10 additional business days to the standard delivery timeframe during this time.

The cost for domestic postage is a flat rate of $12 for orders under 1kg (up to approx. 3 items), $17 for orders between over 1kg and $2 for each additional kg after. We accept no responsibility for deliveries made to incorrect or incomplete addresses provided by customers.

International Shipping

To calculate your shipping fees, enter your country and postcode into the 'Delivery options' area in your Cart before proceeding to the Checkout page.

We reserve the right to change, at any time, any international shipping charges advertised online. 

If an international parcel is returned back to us, the order will be cancelled and a refund will be issued for the value of the products ordered. We are unable to resend parcels that have been returned back to us. We accept no responsibility for deliveries made to incorrect or incomplete addresses provided by customers.

Each individual country has different customs and duties charges. It is the responsibility of the receiver to pay for these charges. Product may not be released by the relevant local authority until these charges are paid. 

Personalised Items

If your order includes a personalised item, please allow an additional 5-7 business days for delivery outside of our standard delivery timeframes. If your order included additional non-personalised items, you will receive these all in the same package.

Tracking

When your order is dispatched you will receive an e-mail with tracking details to follow the progress of your order.

Membership

• Digital Memberships are fully digital for 2025 — no merchandise will be sent.
• Non-Ticketed Memberships packs will begin shipping from mid-May 2025.
• Ticketed Memberships match tickets will be distributed directly by the ticket agent (Ticketek or Ticketmaster), closer to your selected game.
• Women's State of Origin Game 1 – Brisbane: Game day pack collection will be available at the venue.
• All Other Ticketed Members will need to redeem their membership pack via Maroons Shop. You’ll receive an email with a pack selection link and a unique coupon code. Once selected, your pack will be shipped as soon as possible.